Privacy policy

Who we are

Nicks Cold Services operates this shop and support desk. For privacy or account requests, email nickscoldservices@gmail.com or open a ticket in our Discord support server.

Information we collect

We only collect what we need to run the shop, deliver the service you ordered, and keep the account secure.

• Account details: name, email address, account ID, and profile image if you sign in with Google or Discord.
• Order details: product, quantity, Discord username, server name or invite, contact email, notes you write at checkout, payment provider, payment reference, amount, currency, and order status.
• Support messages you send by email or Discord.
• Basic technical logs such as sign-in time and whether a request succeeded, used to keep the site working and to stop abuse.

How we collect it

You give us most of this information when you sign up, log in, fill checkout, or message us. Google or Discord may share your public profile fields if you choose that sign-in. PayPal or Razorpay send us a payment confirmation after you pay on their page. We do not ask you to type card numbers into this website.

How we use it

• Create and keep your account.
• Process the order, verify payment, and deliver the bot, website, or boosts.
• Contact you if we need a missing Discord name, server, or other delivery detail.
• Show you your orders in the account area.
• Let approved staff review paid orders and run the shop.
• Protect the site against spam, fraud, and unauthorized access.

We do not sell account or order information. We do not use it to build advertising profiles.

Payments

Checkout sends you to PayPal or Razorpay. Those companies process the payment under their own privacy notices. We store the provider name, payment id, amount, currency, and whether the payment was verified so we can match it to your order and help if something fails.

Cookies and browser storage

A secure, HTTP-only sign-in cookie keeps you logged in while you move between pages. The shopping bag is saved in your browser so items stay in the bag if you refresh. That bag data stays on your device until you clear it or complete checkout. We do not use advertising cookies.

Where information is stored

Account, order, and shop records are stored with the hosting and storage services that run this site. Sign-in cookies are set for nickscoldservices.shop. If persistent storage is not available, some account features may be unavailable until it is restored.

How long we keep it

We keep account and order records for as long as the account is open and as long as we need them to deliver the service, handle support, or keep a payment trail. You can ask us to close an account or remove details that are no longer required for an open order. Payment providers may keep their own records for a longer period under their rules.

Who can see it

Approved Nicks Cold Services operators can see orders and customer accounts in the private admin tools in order to deliver work and confirm payment. Hosting, storage, Google, Discord, PayPal, and Razorpay may process data as needed to provide their service. We do not publish your Discord name, server, or order on a public feed.

Your choices

You can update account details after you sign in, log out at any time, and email us to correct information or ask what we hold on your account. If you signed in with Google or Discord, you can also manage that connection in those products. Removing an account does not automatically cancel an unpaid or in-progress order; tell us if you also need the order stopped.

Children

The shop is intended for customers who can form a contract and complete payment. Do not create an account for a child. If you believe we have information about a child, email us and we will look into it.

Changes

If this policy changes in a material way, we will update this page and the date above. Continued use of the site after an update means the new notice applies to later visits and orders.

Contact

Privacy questions: nickscoldservices@gmail.com. Support: discord.gg/gUgsf73sFX.